Rural King in Jeffersonville, IN Closed now

Reviews about Rural King

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  July 29, 2019, by amber arnold
  Rural King has the ABSOLUTE worst customer service I have ever seen. Weeks before Christmas I ordered a gift card for my dad online. It said it would be shipped in 1-2 business days and that I would receive an email telling me when it's on its way. Two weeks goes by and I am worried as Christmas is almost here. I call several times to find out a status update and the shortest wait time I am ever quoted is 45 minutes. Finally, I email asking to cancel my order since it does not appear to have been shipped yet. Crickets. I finally buy my dad a different gift card. Days after Christmas, it arrives. Still no word from customer service. After the first of the year, I write again, including the initial email. Still no response. I know it was a busy time of the year, but you need to at least employ enough staff to provide reasonable customer service.
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  January 24, 2019, by Kim Weltzin
  Ordered prior to Christmas. Received an email that one of my items was backordered. After waiting over a month I sent an email requesting an update. Received a response that item is out of stock and a refund would be issued and that it was out of stock when I ordered it. If it was out of stock a refund should have been sent immediately instead of taking my money for over a month. If I wouldn't have emailed I probably would never have received a refund.